Users report HitBTC introducing inactivity fees without proper notification, resulting in the depletion of funds from their accounts. This has been labeled as deceptive practice akin to robbery.
Date of experience: November 17, 2023.
Accounts of HitBTC charging exorbitant fees for withdrawals, including a case where $50 was charged to withdraw $100, have been cited. This significantly diminishes user trust and confidence in the platform.
Date of experience: October 11, 2023.
Several users experienced difficulties accessing their accounts and criticized the KYC process as overly demanding and a potential pretext for withholding user funds.
Dates of experience span from July 18, 2021, to October 24, 2023.
Reports indicate HitBTC restricts withdrawals and trading of certain tokens under the guise of "maintenance," leading to suspicions of fraudulent activity. Users have been unable to withdraw their investments for extended periods.
Date of experience: March 15, 2023.
Feedback on customer support is overwhelmingly negative, with users facing delayed or unhelpful responses, exacerbating issues related to fund access and account management.
Dates of experience range widely, highlighting a persistent issue.
User testimonies frequently label HitBTC as a scam or fraud, accusing the platform of engaging in practices designed to illegitimately hold onto user funds.
Various dates of experience have been reported, underscoring a long-standing concern.
